Canceling Orders

Once your hair has been received and sent to the lab, you cannot receive a refund. If you have not sent us your hair within 60 days, however, you can receive a full refund, minus on-line credit … [Read more...]

Length of Time Between Cutting the Hair Sample and Analyzing It?

Is there a maximum length of time between cutting the hair sample and submitting it? Since the hair analysis was first used in forensic science, there is no time limit between the sample and when it … [Read more...]

Do I Wash My Hair Before The Analysis?

I have heard about hair washing before testing which leads to loss of soluble minerals, thereby affecting the test results. Do you wash the hair before testing? Does this affect the soluble minerals … [Read more...]

Hair Length and Toxicity

I have a question before sending in the hair sample. Your site says a "one inch sample of hair next to scalp shows the past 2 months of growth." So, a three inch sample shows six months.  My hair is … [Read more...]